Services that matter
Reliable expertise: In today’s dynamic environment, your energy systems must operate at high performance and efficiency levels while complying with all regulations. With our strong global network of experienced Jenbacher Services technicians, including our technical remote support team covering more than 100 countries, INNIO Group – your Jenbacher system’s original equipment manufacturer (OEM) – partners with you to provide the maintenance services you need, when you need them.
24/7 Technical Support
24/7/365 INNIO´s Jenbacher Contact Centers for technical inquiries and event analysis
- Austria / Central Europe + 43 5244 600 3000
- Denmark +45 7027 8866
- Germany + 49 7000 536 2224
- Italy +39 045 6760208
- Netherlands + 31 88 0019777
- Spain + 34 91 119 0168
- USA / Canada + 1 832 295 5600
- LATAM / Spanish + 52 55 5351 7219
- LATAM / Portuguese + 55 19 3707 6510
- Rest of the World + 43 5244 600 2000
Why the OEM?
Your OEM maintenance advantages
Reliable and premium service through original tools and exceptional quality standards
24/7/365 contact center availability to support your needs
Immediate support with digital remote access for data-based insights
Cost and worktime efficiency from our combination of experts, full-scope maintenance portfolio, and original parts and tools
Safety assurance with OEM-trained technicians and quality-checked original tools
Field Services: 1,200+ experts globally
With their deep technical knowledge about all Jenbacher engine models, our Field Services network can anticipate and perform the needed steps to help keep your energy system running at optimal availability and reliability throughout its lifespan. Plus, the team is continuously learning to support the growing complexity of your power plant operations.
Technical Support: > 60% of Jenbacher cases solved remotely
Our highly experienced and qualified Technical Support experts are available around the globe. Covering multiple languages, they are ready when you need them on site or remotely via our 24/7/365 contact centers. Plus, they are aided by the data and analysis from our myPlant Performance software.
OEM tooling: the best fit
Having the right tools in place can make the difference. Designed for various applications, and based on high-quality standards, our Jenbacher OEM tools perfectly harmonize with our engine specifications and display outstanding performance in field trials.
OEM maintenance: a circular approach
Staying within our recommended maintenance schedule allows you to opt for an additional life cycle when your equipment comes to the end of its original life. Our wide-ranging portfolio of Remanufacturing solutions and reUp products offers you a circular way to optimize resources and materials.
OEM expert maintenance for your Jenbacher plant's lifespan
Other services to consider:
The economic value you gain
Maintaining reliability even during expansion
“INNIO Group is the right partner for us. We are impressed by their deep OEM knowledge and happy about their continued project support. We experienced this during our plant expansion to provide heat supply. The proposed modification from Jenbacher Technical Support was implemented within a short timeframe during which our plant was able to continue generating electricity. With the modification, the system has been working completely reliably according to our requirements, and all original fluctuations in heat consumption production have been solved by the upgraded system. Thank you!”
Milan Kajtman, Co-owner of Smart BioEnergy s.r.o., Biogas Plant in Písek, Czech Republic
Immediate support with remote monitoring
"Thanks to INNIO Group’s remote monitoring, which is based on its myPlant Performance digital platform, we immediately know about any deviations in our engines’ performance. With real-time data connection, the Jenbacher Services experts help us keep our engines up and running by quickly analyzing our plant data, and then advising and interacting when needed. This immediate response capability is of utmost importance to us in support of our self-sufficient island mode approach and our highly sensitive dairy production methods."
Daniel Estrada, Plant Operations Manager, Biotek Power S.A. de C.V., Island mode operation in Mexico
Resources & Downloads
Consult an expert
Send us a message and we’ll contact you to start the conversation.
Whether you are looking to address your basic service needs - from maintenance requests to day-to-day spare part and consumable requirements - to technical training for your workforce, digital solutions, or even system development plans, our Jenbacher Services experts can advise you on the solution that will be right for you.