Service Agreements
Services that matter
Peace of mind: Better control over maintenance costs, more uptime, and access to predictive maintenance and technical support are crucial in this fast-changing business landscape. A customized multi-year service agreement (MYA) from Jenbacher Services can help reduce your business uncertainty. With a global network of 1,200+ experienced technicians from Jenbacher Services and our authorized distributors, INNIO Group – your Jenbacher system’s original equipment manufacturer (OEM) – partners with you to provide the maintenance services you need, when you need them.
Interested? We’ll connect with you. For optimal performance, Jenbacher Services has your power plant covered.
Why the OEM?
Smart operations, with ease
The OEM service agreement advantages
More predictable operating costs
Increased uptime with a maintenance schedule aligned to your business planning
Quick and efficient support by our certified field technicians and worldwide parts distribution network
Quality you can count on with harmonized components and original tools
Our portfolio
The support you want
Contractual service agreement (CSA)
This package is best if you want to focus purely on your core business and require high availability with comprehensive service coverage and technical support.
Material stream agreement (MSA)
This package is best if you have in-house Jenbacher-certified service technicians and want attractively priced – and timely – available parts packages.
MYA product comparison
MSA
— Planned parts
CSA
Planned and unplanned
— 24/7/365 contact center
— Remote services
— Guaranteed reaction times
— Unplanned repairs and parts
— Planned maintenance and minor overhaul
— Upgrade parts
— On-site support
CSA
Planned
— 24/7/365 contact center
— Remote services
— Guaranteed reaction times
— On-site support
— Planned maintenance and minor overhaul
— Upgrade parts
The economic value you gain
Investing in a Jenbacher service agreement pays off
Improved preformance
and maintenance spend
Better financial
and operations planning
Freed resources
so you can focus on your core business
Case Studies
Long-term service agreement provides mutual benefit for flexible power operation
“ACEA has formalized its partnership with INNIO Group with the goal of achieving maximum availability and efficiency throughout the entire lifetime of the plant. This partnership goes beyond a typical supplier-customer relationship as both parties can rely on each other for mutual benefit.”
Luca Caracciolo, Operations and Maintenance manager of Acea Produzione SpA, Italian Utility, Rome, Italy
Reliable partnership forms the basis for a renewed full life-cycle service agreement
“Bioenergie Aspach has been using INNIO Group’s Jenbacher solutions since 2005. Over the years, the Jenbacher experts have become trusted and reliable partners for us. That is also why we have just recently signed a new contractual service agreement for the next 60,000 operating hours on our Jenbacher J312F engine.”
Johann Angleitner-Kettl, Managing director of Bioenergie Aspach Verein & Co KG, Austria
Long-term service agreement provides mutual benefit for flexible power operation
“ACEA has formalized its partnership with INNIO Group with the goal of achieving maximum availability and efficiency throughout the entire lifetime of the plant. This partnership goes beyond a typical supplier-customer relationship as both parties can rely on each other for mutual benefit.”
Luca Caracciolo, Operations and Maintenance manager of Acea Produzione SpA, Italian Utility, Rome, Italy
Reliable partnership forms the basis for a renewed full life-cycle service agreement
“Bioenergie Aspach has been using INNIO Group’s Jenbacher solutions since 2005. Over the years, the Jenbacher experts have become trusted and reliable partners for us. That is also why we have just recently signed a new contractual service agreement for the next 60,000 operating hours on our Jenbacher J312F engine.”
Johann Angleitner-Kettl, Managing director of Bioenergie Aspach Verein & Co KG, Austria
Consult an expert
Send us a message and we’ll contact you to start the conversation.
Whether you are looking to address your basic service needs – from maintenance requests to day-to-day spare part and consumable requirements – to technical training for your workforce, digital solutions, or even system development plans, our Jenbacher Services experts can advise you on the solution that will be right for you.